No response to booking enquiry

[Clins2021]

Hi everyone,

I enquired with some villas directly on OV but I’ve heard nothing back from any of the owners.

Did I do something wrong? I’d have thought I would have heard from one of them at least, it was a few days ago now.

is there any way to check?

[bmitch]

Hi, may be worth checking in your Spam folder just in case?

[chris]

If you do a general enquiry then all owners with the correct size villa can get in touch with you if they have availability.

[GrandOV]

Orlando Villas rules for replying to inquiries tell owners NOT to respond if they don't have availability. Personally, I don't agree with this approach, as it can result in exactly what you are experiencing. That may be what is happening in your situation.

I would rather know that my inquiry was received and there is no availability than simply get no reply at all, and wonder what happened.

[roger]

Just to correct that. We have 2 different types of inquiry. Direct (to a specific owner, from the form on their advert). And a general inquiry sent to all owners of a certain size property etc.

For direct specific inquiries we insist that the owner does respond to the guest even if there is no availability. For general inquiries we ask that the owner does not respond if they don't have availability.